AI App Support Page Checklist

1. Publish a support email you actually monitor. A monitored personal inbox beats an abandoned support@ alias. Whatever address is on the site, someone must read it daily.
2. Send yourself a test message through every contact path. Contact forms on generated sites are routinely wired to nothing. Submit each one and confirm it lands somewhere a human looks.
3. Promise a response time you can keep. "Within 2 business days" kept is better than "within 24 hours" broken. Put the honest number on the page.
4. Link contact and support from the footer of every page. Buyers check for an exit before they enter. A findable human is a trust signal; a missing one is a refund signal.
5. Make the refund policy page true. The policy is a promise. If the page says 7 days, honor 7 days — and make the request path one plain email, no hoops.
6. Make the privacy page match what you actually collect. Generated privacy pages describe imaginary data practices. Read yours and delete every claim that is not true of your app.
7. Write the first-response template now. A short, kind acknowledgment you can send in thirty seconds — before you have diagnosed anything. Calm arrives faster than answers.
8. Write the refund-request reply now. Decide the exact wording and the exact steps while nobody is angry. Refunds handled fast create fans; refunds argued create posts.
9. Decide the billing-dispute escalation path. Know how a chargeback reaches you and what evidence you would send, before the first one lands.
10. Give users a way to cancel and to delete their data. Even if both are "email us" for now, say so on the page — and test that the flow works end to end.
11. Write down the top five questions you already get. A short FAQ from real questions deflects half the inbox. Skip the marketing FAQ that answers nothing.
12. Publish a getting-started path. One page or one video that takes a new user to their first success — most "bugs" reported in week one are onboarding gaps.
13. Decide how you will announce breakage. Where do users look when the app is down — a status note on the site, a pinned post, an email? Pick one before the first incident.
14. Log every support contact somewhere. A spreadsheet is enough. Patterns in week one become the fix list for week two.
15. Check the support load fits your calendar. If you are a solo founder shipping while employed, support windows and the response promise must survive your busiest day.

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